Have a few questions?
Frequently asked questions
General FAQ's
What's included in a regular cleaning?
Do’s:
- Kitchen (clean sink out, counter tops, cabinet faces upper and lower, stove top)
- All exterior surfaces in all rooms
- Floors are mopped and vacuumed
- Bathroom (complete toilet clean, shower, handles, tub, drain)
- Bedroom shelving, nightstands, bed frames, tidy up bed)
- All window sills
Don’ts:
- All Extras are not included (must be selected for an additional cost)
- The extra time included in deep cleans allows for more detailed work in the above mentioned Do’s
What's included in a deep cleaning?
Do’s:
- Everything included in a regular clean +
- Baseboards
- Light switches & Door handles
- Detailed Dusting
- Back Splashes and Faucet Fixtures are polished
- Light organization of all rooms (for detailed organization select add on)
- Extra hour included for high detail areas
Don’ts:
- All Extras are not included (must be selected for an additional cost)
What's included in a move in/move out cleaning?
When booking a Move Out or Move In clean, you can expect an all inclusive service. This is our most detailed package and includes 4 of the 7 extra services we offer which you can add to any level of service. These extras include: Inside oven, inside fridge, inside cabinets, and inside all windows. This clean is intended to turn the home someone once lived in, into its original state and ready for new homeowners.
Cancellations and Refunds
If you cancel before 48 hours you will receive a full refund to the payment information on file.
If you cancel within 48 hours of your booking, your booking is credited to your account to use whenever you’d like.
If you cancel within 24 hours, it is a non refundable full charge.
Am I charged upon booking?
Yes, this is to ensure your day and time is reserved. This may seem inconvenient and unorthodox as a service company. But due to fraudulent billings in the past we’ve changed to this standard to ensure all cleanings are paid for before service.
Am I charged upon booking?
Yes, this is to ensure your day and time is reserved. This may seem inconvenient and unorthodox as a service company. But due to fraudulent billings in the past we’ve changed to this standard to ensure all cleanings are paid for before service.
Purchases
What's included in a regular cleaning?
Do’s:
- Kitchen (clean sink out, counter tops, cabinet faces upper and lower, stove top)
- All exterior surfaces in all rooms
- Floors are mopped and vacuumed
- Bathroom (complete toilet clean, shower, handles, tub, drain)
- Bedroom shelving, nightstands, bed frames, tidy up bed)
- All window sills
Don’ts:
- All Extras are not included (must be selected for an additional cost)
- The extra time included in deep cleans allows for more detailed work in the above mentioned Do’s
What's included in a deep cleaning?
Do’s:
- Everything included in a regular clean +
- Baseboards
- Light switches & Door handles
- Detailed Dusting
- Back Splashes and Faucet Fixtures are polished
- Light organization of all rooms (for detailed organization select add on)
- Extra hour included for high detail areas
Don’ts:
- All Extras are not included (must be selected for an additional cost)
What's included in a move in/move out cleaning?
When booking a Move Out or Move In clean, you can expect an all inclusive service. This is our most detailed package and includes 4 of the 7 extra services we offer which you can add to any level of service. These extras include: Inside oven, inside fridge, inside cabinets, and inside all windows. This clean is intended to turn the home someone once lived in, into its original state and ready for new homeowners.
Cancellations and Refunds
If you cancel before 48 hours you will receive a full refund to the payment information on file.
If you cancel within 48 hours of your booking, your booking is credited to your account to use whenever you’d like.
If you cancel within 24 hours, it is a non refundable full charge.
Am I charged upon booking?
Yes, this is to ensure your day and time is reserved. This may seem inconvenient and unorthodox as a service company. But due to fraudulent billings in the past we’ve changed to this standard to ensure all cleanings are paid for before service.
Am I charged upon booking?
Yes, this is to ensure your day and time is reserved. This may seem inconvenient and unorthodox as a service company. But due to fraudulent billings in the past we’ve changed to this standard to ensure all cleanings are paid for before service.